Privacy Policy

This Privacy Policy explains how Colat ("Colat", "we", "us") collects, uses, shares and protects your personal information when you use our website, mobile apps and services — including vehicle hire, ride bookings, and (as they launch) Colat Eats and parcel delivery. By using Colat, you agree to the practices described here.

1. Information we collect

• Account information — your name, email address, phone number and password when you create an account.
• Trip and booking information — pickup and drop-off locations, dates and times, vehicle class, routes and ride history.
• Location data — with your permission, your device location to set pickups, match drivers and improve routing.
• Payment information — processed securely by our payment partner (Paystack). We do not store your full card details on our servers.
• Device and usage data — device type, browser, IP address, and how you interact with our services, collected through cookies and similar technologies.
• Communications — messages you exchange with drivers, support requests and feedback.

2. How we use your information

• To provide, operate and improve our services — matching riders with drivers, processing bookings and completing trips.
• To process payments and send receipts and ride confirmations.
• To keep our platform safe, prevent fraud and verify drivers.
• To communicate with you about your account, bookings and support requests.
• To comply with legal obligations and enforce our terms.

3. How we share your information

We share information only where needed to run the service:

• Drivers and riders — we share the details needed to complete a trip (e.g. name, pickup point and contact where relevant).
• Service providers — payment processors (Paystack), mapping providers, hosting and communication partners who process data on our behalf.
• Legal and safety — where required by law, regulation, legal process, or to protect the rights and safety of our users and the public.

We do not sell your personal information.

4. Location data

Location access is used to set your pickup, match nearby drivers, estimate fares and support navigation. You can turn location permissions off in your device settings, though some features may not work properly without it.

5. Cookies

We use cookies and similar technologies to keep you signed in, remember preferences and understand how our site is used. You can control cookies through your browser settings.

6. Data retention

We keep your information for as long as your account is active or as needed to provide services, comply with legal obligations, resolve disputes and enforce our agreements.

7. Security

We use administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, but we work to protect your data and continually improve our safeguards.

8. Your rights

In line with the Nigeria Data Protection Act and applicable law, you may request access to, correction of, or deletion of your personal information, and you may object to or restrict certain processing. To exercise these rights, contact us at info@colat.ng.

9. Children

Colat is not intended for anyone under 18. We do not knowingly collect information from children. If you believe a child has provided us information, please contact us and we will remove it.

10. Changes to this policy

We may update this policy from time to time. Material changes will be posted on this page with a new "Last updated" date. Continued use of Colat after changes means you accept the updated policy.

11. Contact us

Questions about this policy or your data? Email info@colat.ng.